The questions people ask most. Don't see yours? Contact us.
Is Wix really free?
There's a permanent free plan, but your URL is a wixsite.com subdomain and Wix ads appear on your pages. Serious sites should upgrade to connect a custom domain.
Can I use a domain I already own?
Yes. Paid plans support domains from any registrar — point your DNS or nameservers to Wix using the guided wizard.
Can I switch templates after publishing?
No — this is Wix's most important limitation. A wrong choice means building a new site. Preview thoroughly before you commit.
Can I get a refund?
First-time plan purchases come with a 14-day money-back guarantee. Request it from Billing History in your dashboard.
Can I move my site away from Wix later?
There's no full site export — text and images move manually, and blog posts export partially via RSS. Factor this lock-in into your decision.
How many sites can one account have?
Unlimited sites per account, but each site needs its own paid subscription (free sites are unlimited).
Does Wix support online payments?
Yes. Core plans and above accept Stripe, PayPal, credit cards and local methods, depending on your country.
Do I need to know how to code?
Not at all — everything is visual drag-and-drop. Developers can optionally use Velo for advanced customization.
Is Wix good for SEO?
Yes. The fundamentals (titles, sitemaps, structured data, redirects) are all built in. Rankings depend on your content and competition, not the platform.
What support does Wix offer?
24/7 support tickets and callback service in multiple languages, plus an extensive help center.